UPDATED Terms and ConditionS

HEALTH - We guarantee the health of all of our ball pythons. Any ball python that leaves our facility will be healthy and feeding regularly. If there is any known health issue of any kind, it will be discussed in person or in writing before the sale and documented on sales receipt. MH Ball Pythons has a 7 DAY health guarantee, please contact us immediately if you have any concerns at all about your animals health. While we do guarantee to sell you a healthy, feeding ball python at the time of delivery/pick up, it absolutely cannot be guaranteed to us that the ball python will be cared for in the same manner as we provided.

SEX AND GENETICS - The sex and recessive genetics of all ball pythons produced by MHBP will be 100% guaranteed. Please confirm the of your animal sex within 72 hours. Each ball python produced by MHBP will come with a certificate of genetics. Each certificate will list the ball pythons ID, sex, the ID’s of the sire and dam, and the hatch date. A picture of the ball python (usually a hatchling picture) will be included on each certificate. The incomplete dominant and/or co-dominant genes in each animal will be identified to the absolute best of our knowledge. For multi gene animals, especially those that are a combination of both recessive, incomplete, and/or co-dominant genes it becomes more difficult to ID each and every single gene, but we will do so to the absolute best of our ability. 

TEMPERAMENT - We do not guarantee any animals temperament. While all of our animals are handled during cleaning, photo sessions and randomly by both us and our children there is no way to tell if and when an animals temperament will change. Ball pythons are known to be a docile animal, but we cannot guarantee that they will not bite, as all animals can bite. Ball python hatchlings can at times be more “feisty” and will likely become more docile as they age. A ball pythons temperament can be directly linked to its surroundings, how it is cared for and how it is kept therefore there is no way for us guarantee that the way the animal acted for us here is the same way it will act with you.
 

UNDER YOUR CARE - We DO NOT guarantee the life of a ball python once it has been purchased and inspected by the buyer and living under the buyer’s care for 7 DAYS. We cannot guarantee that our ball pythons will thrive in your environment as it is impossible for us to know that your environment and husbandry meets the ball pythons every day needs. If any snake displays no feeding response, we will be available to answer your questions, we will give as much insight as possible for any snake that does not feed in its new environment. We will give as much guidance as possible to help you set up your ball pythons enclosure to mimic how we have kept them here at our facility. We DO NOT guarantee that any ball python will feed under your care. 

UNDER OUR CARE - We guarantee that each ball python that is produced by or raised by MHBP is done so with respect, love and care. Our ball pythons are housed in the appropriate sized tubs, with correct heat and humidity at all times. We mainly use Reptichip for substrate. Ball pythons are fed a variety of mice and rats. Feeding time is always done at night. They are cleaned and watered daily. We are confident that all of our snakes are raised in the absolute best environment possible. 

FEEDING - We guarantee that each ball python is feeding regularly at the time of sale. Hatchlings will be fed a minimum of 3 consecutive meals and will go through at least one shed before leaving our care. Hatchlings are started off with live mouse hoppers and usually switched to rat pups. Our goal is to give every animal we plan to sell both live and frozen thawed, mice and rats. The older the animal is the more varied the diet may be. WE DO NOT guarantee the feeding response of any ball python once it leaves our facility. We will be available at all times to offer assistance with any questions. NO REFUNDS will be offered due to lack of feeding response.

WEIGHTS - We weigh each ball python after its first shed and keep records of birth day, weight and genetics in our clutch descriptions files. We try to get one last weight before expos and before being shipped. Departure weights that are recorded are also kept in our business files.

LIVE ARRIVAL - You must notify us within 2 hours of pick up/delivery that your ball python is alive and in good, healthy physical condition. Notification of live arrival must be received within 2 hours of pick up/delivery. Live arrival and health guarantee are VOIDED if confirmation is not received within 2 hours of pick up/delivery. We do not guarantee live arrival for animals that are not picked up on the same day as the delivery to the hub. We DO NOT guarantee live arrival due to unforeseen FedEx shipping delays or error of any kind that is out of MHBP hands. Insurance can be purchased for an additional fee. 

SHIPPING - We will always prefer to ship directly from hub to hub, it is by far the safest way to ship live animals. We understand that some people live quite a distance away and we will try to work with you as long as insurance is being offered by the third party shipping company. If you must receive the package at your residence live arrival guarantee may be voided. We prefer to ship out on Tuesdays and Wednesdays, Mondays can be an option depending on holidays and delays. Shipping is weather permitting. We will generally ship when temperatures are between. 40-92 degrees at the departure city, arrival city, and all main FedEx hubs. MHBP reserves the rights to the final decision on whether we ship or not ship. We require an immediate inspection of each ball python and confirmation of live arrival within two hours of pick up time. Packages must be picked up on on the same day they arrive at the hub. MH Ball Pythons is not responsible for late packages deliveries due to FedEx delays or error. Insurance CAN BE PURCHASED for an extra fee. PLEASE let us know before shipment is booked if you would like to purchase insurance. 

REFUNDS - All sales are FINAL! ALL 25% Deposits are NON-REFUNDABLE! Refunds will be not given for “buyer’s remorse” or you “changed your mind” or you “don’t have enough room” or you “did not understand the care involved” or for ANY other personal reason of ANY kind. Please be sure to educate yourself on what is needed and what it will cost to properly care for and raise a ball python. Refunds will NOT be given for a lack of feeding response. Refunds will not be given for ANY reason after 7 DAYS of live arrival confirmation or 7 DAYS after snake has been picked up from a hub or reptile show/expo. While we do guarantee to sell you a healthy, feeding ball python at the time of delivery/pick up, it absolutely cannot be guaranteed to us that the ball python will be cared for in the same manner as we provided at our facility. If an illness presents itself within 7 DAYS of new ownership, a refund will be issued to the buyer on a case to case basis in the form of partial refund, full refund, partial credit, or full credit towards the purchase of another animal but only AFTER the animal is returned alive to MH Ball Pythons at the expense of the buyer, which will be refunded if MHBP is found at fault of illness. The animal will be inspected here and brought to an exotic vet to determine cause of illness and the specific type of refund will be determined. If an animal dies under your care within 7 days (WE HAVE NEVER HAD EITHER OF THESE THINGS HAPPEN) a necropsy must be performed IMMEDIATELY at the expense of the buyer to prove cause of death before a refund will be issued. If the necropsy proves that there was an underlying illness unknown to MH Ball Pythons at the time of sale and is proven WITHIN 7 DAYS then MH Ball Pythons will issue a refund in the form of original payment and will also reimburse the necropsy cost. A copy of the full necropsy report and receipt along with all information regarding who performed the necropsy must be given to MHBP for proof before refund will be issued. No refunds will be issued for any reason after 7 days. 

OUR AVAILABILITY - We are available for any questions or concerns you may have. We promise to help you out with any information and insights we can offer. We always keep our lines of communications open and will get in touch with you as soon as possible.